Terms of Service

Last Updated: September 1, 2026

Welcome to our website. By accessing or using this website and placing an order with us, you agree to be bound by these Terms of Service.

1. Business & B2B Orders

We operate as a B2B wholesale jewellery supplier. Our products and pricing are primarily intended for retailers, resellers, online jewellery brands, boutiques, exhibitions, pop-up stores, and other businesses.

By placing an order, you confirm that the products are being purchased for business or resale purposes.

2. Product Information

We make reasonable efforts to display accurate product images, descriptions, sizes, colours, and other details on our website.

However, slight variations in colour, finish, size, texture, or appearance may occur due to photography, lighting, screen settings, or the nature of the product.

Such minor variations will not be considered a defect.

3. Product Availability

All products are subject to availability.

Stock may change without prior notice due to ongoing wholesale sales and inventory movement.

If a product becomes unavailable after an order is placed, we will contact the customer and may offer an alternative product, adjust the order, or provide a refund/credit for the unavailable item, as applicable.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

The applicable price will be the price confirmed at the time of the order.

Any applicable taxes, shipping charges, or other charges will be communicated to the customer before or during order confirmation, as applicable.

5. Order Confirmation

An order is considered confirmed once it has been accepted and confirmed by our team.

We reserve the right to refuse or cancel an order in exceptional circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.

6. Order Cancellation & Modification

Once an order has been placed and confirmed, it cannot be cancelled or modified.

Customers are requested to carefully check product selection, quantities, pricing, billing details, and shipping details before placing an order.

7. Payment

Customers are responsible for making payments using the available payment methods provided on the website or as communicated by our team.

Orders may be processed only after the required payment has been received and verified.

8. Shipping & Delivery

We will make reasonable efforts to dispatch orders within the communicated processing time.

Delivery timelines may vary depending on the shipping location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Once the order has been handed over to the courier, delivery is subject to the courier company's service and policies.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are requested to review the Return & Refund Policy before placing an order.

Eligible damage or manufacturing-defect claims must be reported within 48 hours of delivery along with the required photographs/videos and order details.

10. Anti-Tarnish Jewellery

Our jewellery is designed to provide better resistance to tarnishing under normal conditions.

The longevity of the anti-tarnish finish may vary depending on usage, storage, humidity, and exposure to water, sweat, perfume, cosmetics, chemicals, and other external factors.

Tarnishing caused by regular use, improper storage, or exposure to external factors is not considered a manufacturing defect.

Customers are advised to follow the recommended jewellery care instructions for better product longevity.

11. Wholesale & Resale

Customers purchasing products from us are responsible for determining their own resale prices, marketing strategies, customer service, and business practices.

We do not guarantee any specific sales, profits, revenue, or business results from purchasing our products.

12. Intellectual Property

All website content, including product photographs, logos, brand names, graphics, text, designs, and other materials, belongs to us or is used with appropriate permission.

No content from this website may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

13. Prohibited Use

You agree not to:

• Use the website for any unlawful purpose.

• Provide false or misleading information.

• Attempt to gain unauthorized access to the website or its systems.

• Copy or misuse our website content, product images, or branding.

• Engage in fraudulent or abusive activities.

14. Website Availability

We aim to keep our website available and functional; however, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, we shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability, where applicable, shall be limited to the value of the order or product giving rise to the claim, subject to applicable law.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

17. Contact Us

If you have any questions regarding these Terms of Service, you can contact us at:

Email: info.imitationhouse@gmail.com
WhatsApp / Contact: +91 98259 87025

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.