FOQ (Frequently Asked Questions)

1. What is the minimum order value (MOV)?

Our Minimum Order Value (MOV) is ₹3,000. There is no minimum quantity per design, allowing you to mix and match products across our collections to create your own assortment.

2. Who can buy from Imitation House?

We cater to retail shop owners, resellers, Instagram and WhatsApp sellers, exhibition stalls, pop-up stores, and online businesses looking for wholesale jewellery.

3. Can I mix and match different designs?

Yes! You can mix and match different designs and styles across our available collections, subject to stock availability, as long as your order meets the ₹3,000 MOV.

4. What material is your jewellery made of?

Our jewellery is crafted from 304 and 316 stainless steel with PVD coating, depending on the product, offering a stylish finish and enhanced durability.

5. Is your jewellery anti-tarnish?

Our jewellery features a protective PVD coating designed to help slow tarnishing and oxidation. To maintain its finish, avoid prolonged contact with water, perfume, lotions, and chemicals. The finish may vary in performance depending on the product and usage.

6. Do you offer Cash on Delivery (COD)?

Yes, COD is available on eligible orders with a ₹1,000 advance payment. The remaining amount can be paid upon delivery.

For a faster delivery experience, we recommend Prepaid + Air Shipping.

• Air Courier: Approximately 2–3 days
• Surface Courier: Approximately 6–8 days

Delivery timelines may vary depending on the destination and courier service.

7. Do you provide GST invoices?

GST invoices are provided as applicable to the transaction. Please ensure your billing details and GST information, where applicable, are entered correctly when placing your order.

8. How can I track my order?

Once your order is dispatched, tracking details will be shared through the available communication channel, where tracking is supported.

9. Can I return or exchange my order?

We do not accept returns or exchanges for change of mind, size, or personal preference.

If you receive a damaged or defective product, please contact our support team with your order details and clear photos or videos. Eligible claims will be reviewed according to our policy. If an exchange is not possible, the eligible amount may be adjusted against your future order, subject to our policy.

10. Do you ship worldwide?

Yes! Imitation House ships worldwide, serving wholesale customers across the globe. Shipping availability, charges, customs duties, taxes, and delivery timelines may vary depending on the destination.

11. How can I contact Imitation House?

For wholesale enquiries, product availability, or order support, please contact us through our official Contact Us page or available support channels.