Return & Refund Policy

Last Updated: September 1, 2026

Thank you for choosing us for your wholesale jewellery requirements. Since we deal in B2B wholesale orders, our return and refund policy is designed specifically for wholesale purchases.

1. Order Cancellation

Once an order has been placed and confirmed, it cannot be cancelled or modified.

Customers are requested to carefully review their order, product selection, quantities, and shipping details before placing the order.

2. Returns

We accept returns only in the case of a manufacturing defect or product damage received during delivery, subject to verification.

We do not accept returns for:

• Change of mind

• Design or colour preference

• Unsold inventory

• Slow-moving products

• Customer's inability to sell the products

• Minor variations in colour, size, or appearance

• Tarnishing caused by usage or external factors

3. Damaged or Defective Products

Any damaged or defective product must be reported within 48 hours of delivery.

To raise a return or replacement request, the customer must provide:

• Order/invoice number

• Clear photographs of the affected product

• Unboxing video of the package, if available

• A clear description of the issue

All claims will be reviewed by our team before a return, replacement, or refund is approved.

4. Product Condition

Products eligible for return must be unused and in their original condition and packaging.

Products that have been worn, altered, scratched, damaged after delivery, or otherwise used will not be eligible for return or replacement.

5. Replacement

If a return or replacement request is approved, we may provide a replacement for the affected product, subject to availability.

If the same product is unavailable, we may offer an alternative solution or refund/credit, as applicable.

6. Refunds

Refunds will be processed only for eligible and approved claims.

The refund will be processed through the original payment method or another mutually agreed payment method.

Shipping and handling charges are generally non-refundable unless the damage or defect is determined to be our responsibility.

7. Anti-Tarnish Jewellery

Our jewellery is designed to provide better resistance to tarnishing under normal conditions. However, the longevity of the anti-tarnish finish may vary depending on usage and exposure to water, sweat, perfume, cosmetics, chemicals, humidity, and other external factors.

Tarnishing caused by regular use, improper storage, exposure to water, sweat, perfume, chemicals, or other external factors will not be considered a manufacturing defect and will not be eligible for return or refund.

For better longevity, keep the jewellery away from water, perfume, lotions, chemicals, and excessive moisture. Store it in a dry and airtight place when not in use.

8. Wholesale Orders

All orders are placed on a B2B wholesale basis.

Once an order has been confirmed, it cannot be cancelled or returned simply because the customer no longer requires the products or is unable to sell them.

We strongly recommend reviewing the products, quantities, pricing, and business requirements before placing an order.

9. Out-of-Stock Products

Product availability may change due to stock movement.

If an ordered product becomes unavailable, we will inform the customer and may provide an alternative product, adjust the order, or process a refund/credit for the unavailable item, as applicable.

10. Contact Us

For any eligible return, damage, or defect-related issue, please contact us within 48 hours of delivery with your order details and supporting photographs/videos.

Email: info.imitationhouse@gmail.com
WhatsApp / Contact: +91 98259 87025

Our team will review the request and provide the appropriate resolution.

Important: We reserve the right to reject return or refund requests that do not meet the conditions mentioned in this policy.

By placing an order with us, the customer agrees to the terms of this Return & Refund Policy.